01. Logistics Philosophy

At Freshmanfashion, we believe that the luxury of a premium shirt is not only found in its fabric and fit but also in the reliability of its arrival. We treat every order as a commitment to excellence, ensuring that our logistical chain is as robust and refined as our tailoring. Our global shipping network is designed to bridge the gap between our design house and your wardrobe with speed, transparency, and care.

This policy outlines our transparent approach to shipping, processing times, and issue resolution. We aim to provide a stress-free experience from the moment you click 'Purchase' to the moment you unbox your new Freshmanfashion selection.

02. Shipping Costs & Regions

We have streamlined our shipping costs to provide clarity and fairness regardless of your location. We utilize a combination of flat-rate and weight-based shipping to ensure you receive the best value for your delivery service.

*International shipping costs vary based on the destination address, the weight of the shipment, and the chosen courier service (Express or Standard). All applicable duties, taxes, or customs fees are the responsibility of the recipient and are determined by the local customs office of the destination country.

03. Processing & Transit Timelines

Time is the ultimate luxury. At Freshmanfashion, we optimize our internal workflow to ensure your order leaves our facility as quickly as possible without compromising our strict quality control standards.

Order Handling (Processing): 1 - 2 Business Days (Monday – Friday). During this phase, your items are selected, undergo a final quality inspection, and are securely packaged for transit.

Transit Time: 3 - 7 Business Days. This is the estimated duration from the moment the package leaves our facility to the moment it arrives at your doorstep. Please note that transit times may vary slightly based on carrier volume and geographical location.

Total Estimated Delivery: Most domestic clients can expect their garments within 4 to 9 business days from the date of purchase.

04. Trusted Carrier Network

To maintain our high standards, we partner exclusively with world-class logistics providers. The choice of carrier is determined by your specific location and the most efficient route available at the time of shipment.

Our primary partners include:
• USPS: For standard residential deliveries across the US.
• UPS & FedEx: For expedited and high-security handling.
• DHL Express: For our international clientele, ensuring swift global customs clearance.

05. Tracking & Transparency

Once your order has been dispatched, you will receive an automated shipping confirmation via email. This message will contain your unique tracking number and a link to the carrier's tracking portal.

We encourage our clients to monitor their shipments through our Order Tracking Page. If you do not receive a tracking number within 72 hours of placing your order, please contact our concierge desk for assistance.

06. Handling Discrepancies

Despite our rigorous standards, logistical challenges can occasionally arise. We are prepared to resolve these issues with priority handling.

Address Corrections: Accuracy is vital. If you notice an error in your shipping address, contact us immediately at support@freshmanfashion.shop. We can only modify address details before the order enters the "Processing" stage. If an item is shipped to an incorrect address provided by the customer, the customer may be responsible for additional shipping costs to redirect or reship the package.

Missing Items: If your delivery arrives but an item from your order is missing, please notify us within 48 hours of receipt. We will verify our warehouse logs and tracking data to rectify the omission immediately via priority reshipment.

Lost Shipments: A shipment is considered lost if it has not arrived within 10 business days of the estimated delivery date. In such cases, Freshmanfashion will initiate a full investigation and provide a full refund or a replacement shipment at no additional cost to you.